My Car Got Wrecked. Insurance Giving A Runaround

 
Situation
General information of the situation
Resources
Alert Others
Situation
General information of the situation
Alert Others

Situation

The situation is where you start. You learn by dealing with real-life work situations. Provide a short description of the situation for the learners to work on. Along the way, you will impact results.
Sitches are situations, jams, issues, errors, gaps, troubles, stoppages and many others to fix and solve. They are also opportunities to improve, grow, expand, and introduce better, faster and cheaper ways to get the desired results.
What is your Situation and Question?
Max got involved in a car accident with our client and was filing for an insurance claim. He insisted that he was the victim and not at fault. Our client claims his coverage is comprehensive with third party liability coverage of up to $500,000 and should be enough to cover the damage he has done. However, when I checked our records I saw that he isn't. I'd like to help Max but don't know how to.
What's the biggest challenge?
I can't seem to find the data. Help.
What's the objective?
I'd like to help.
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Ray Jimenez, PhD    
November 14, 2018