2,000 People Can’t Login

 
Situation
General information of the situation
Resources
Alert Others
Situation
General information of the situation
Alert Others

Situation

The situation is where you start. You learn by dealing with real-life work situations. Provide a short description of the situation for the learners to work on. Along the way, you will impact results.
Sitches are situations, jams, issues, errors, gaps, troubles, stoppages and many others to fix and solve. They are also opportunities to improve, grow, expand, and introduce better, faster and cheaper ways to get the desired results.
What is your Situation and Question?
We have a horrific problem this morning. Our website had 2,000 people trying to attend a webinar. The website failed. It said “The System Encountered an Error.” This has happened in the last 2 months whenever we have 2,000 people or more people.
What's the biggest challenge?
It seems that our load balancer is working and our server Internet provider did not report an issue from their side. What could be causing this?
What's the objective?
What should I do to start doing a troubleshooting since we expect to have another 2,000 people tomorrow.
Tags
Type and press enter to add a tag. You can add multiple at once.

Ray Jimenez, PhD    
May 03, 2019