The situation is where you start. You learn by dealing with real-life work situations. Provide a short description of the situation for the learners to work on. Along the way, you will impact results.
Sitches are situations, jams, issues, errors, gaps, troubles, stoppages and many others to fix and solve. They are also opportunities to improve, grow, expand, and introduce better, faster and cheaper ways to get the desired results.
What is your Situation and Question?
We have a horrific problem this morning. Our website had 2,000 people trying to attend a webinar. The website failed. It said “The System Encountered an Error.” This has happened in the last 2 months whenever we have 2,000 people or more people.
What's the biggest challenge?
It seems that our load balancer is working and our server Internet provider did not report an issue from their side. What could be causing this?
What's the objective?
What should I do to start doing a troubleshooting since we expect to have another 2,000 people tomorrow.
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