I Lost Everything. But the Insurance Company Didn't Care.

 
Situation
General information of the situation
Resources
Alert Others
Situation
General information of the situation
Alert Others

Situation

The situation is where you start. You learn by dealing with real-life work situations. Provide a short description of the situation for the learners to work on. Along the way, you will impact results.
Sitches are situations, jams, issues, errors, gaps, troubles, stoppages and many others to fix and solve. They are also opportunities to improve, grow, expand, and introduce better, faster and cheaper ways to get the desired results.
What is your Situation and Question?
I spoke with Mr. Perkins. He said he filed a complaint with our company, but we ignored him, so, he hired an attorney. After 2 years, his attorney just stopped helping him. He is asking if we can help him. I checked our system, but I could not find his record. He may join a class action suit, I am guessing. Mr. Perkins said we discontinued paying for his medical benefits and after 30 years of paying premium he feels we failed to do our obligations.
What's the biggest challenge?
I'm not sure. What are your thoughts?
What's the objective?
I want to help Mr. Perkins, but I don't know where to start.
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Ray Jimenez, PhD    
October 31, 2019